Order From Australia

Australia's 1st of Oct 2021Nicotine Ban

We put banner on our website about from 1st October 2021, the TGA (Therapeutic goods association) require a valid and legible Australian doctor’s prescription for any low value personal shipments of vaping products containing nicotine. Due to updates regulations on buying or importing into Australia, We required to have a valid medical prescription and tobacco import permit for HEETS orders.


3 Steps (Products containing nicotine)

  • Valid medical prescription
  • Place your order online 
  • Email to support@urbanvape.co.nz
    **due to high volume of emails we received daily about general products. Please send email right after placed an order with us/each-time.**

Please allowed extra time if your documentation is not ready or we received after cut off time 12:30pm NZT

To obtain a prescription there are two pathways that are accessible: Consultation with Doctor:
Visit your local GP or if your local GP is not prescribing nicotine products visit Anthra Doctors for online or face-to-face consultations with Australian doctors who are available to assess you with your suitability for vaping.
Apply for Prescription online: Prescriptions can be simply obtained by QuitClinics.com or https://vapingscripts.com.au/ and are usually processed within 24 hours. It will take approximately 10 mins to fill out the form and answer questions about your smoking history. (ref:ecigamallnz 13.0ct.21)



3 Steps (Heets)

  • Valid Tobacco import permit
  • Place your order online 
  • Email to support@urbanvape.co.nz

Shipping to Australia

TOTAL ORDER (excluded from discount)                            DHL EXPRESS
Under $160  $35
Over $160 Free

IQOS to Australia

TOTAL ORDER (excluded from discount)                        
Under $160 $35
Over $160 Free


Product Name  To qualify for free shipping
Any IQOS products + General items over $160 (IQOS) + over $160


in business days - weekends and public holidays not included

* Due to Covid-19 situation, the delivery can be delayed.
Adelaide 2 - 4 days
Alice Springs 2 - 4 days
Ballarat 2 - 4 days
Brisbane 2 - 4 days
Cairns 2 - 4 days
Canberra 2 - 4 days
Darwin 2 - 4 days
Melbourne 2 - 4 days
Perth CBD 2 - 4 days
Sydney 2 - 4 days
Hobart 2 - 4 days
Gold Coast
2 - 4 days
All Regional/Rural outside metro area Add 1-4 days