New UV Loyalty System

We have decided to upgrade our website and online system. Due to this our loyalty system will be divided between loyalty customers who come in-store and online. With these changes to the system, we would love to know where you would prefer your points to be transferred.

If you shop more in-store and would prefer your points to be added to the Urban vape store. Please let us know at support@urbanvape.co.nz or when you visit the store. Please note It will take 1-3 days to transfer.

If you shop more online, your points will stay as it is but won't be able to see in-store transaction histories. 

With our new store loyalty system your points will only be valid Albany, CBD and Ponsonby. They will no longer be shared between Silverdale store.

Again, we are very sorry and we carry the weight of uncertainty on our shoulders. We understand for some people this is frustrating to take in as a lot of you have been collecting points for a long time.

Once you have transferred your existing online puff points the 30th of August will be the last date you can redeem them.

From 31st of August, you will earn 3.5% for every $1 you spent (excluding gst).

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