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URBAN VAPE SHIPPING

Public holidays and other seasonal demands may alter delivery times...
Tracking information will be sent out to your email or you can check it from our website.
If you have any further enquiries, please email to info@urbanvape.co.nz

NEW ZEALAND
You will receive an email with a tracking number
once your order is physically in the hands of CourierPost.
Free NZ Wide Overnight CourierPost Shipping
on orders over $50 (Excludes Rural)
  • $5 NZ Wide Overnight CourierPost Shipping
    under $50 (Excludes Rural)
  • $7 CourierPost Shipping on any rural orders
    (2-3 Business Days)
  • Free Shipping is not applicable for Rural Delivery.
    Click here to find your address is rural.
  • If you have entered a rural delivery address
    but have not selected the rural delivery shipping option,
    Your shipment will delay as we will have to contact you
    to pay the difference in shipping.

Delivery to PO Box or Private Bag

CourierPost will ship to PO Box or Private Bag.

How long will it take for my order to be shipped?

Orders placed and paid for before 9am, Monday to Friday, we will be able to arrange shipping same day. Orders placed after 9am may still be shipped same day depending on order volume, but if not they will be shipped on the following business day.

Is this Signature Required Shipping?

Signature required is a default for all NZ orders. A signature must be obtained by the driver and you will need to ensure someone is available to receive the package. If no one is at home, the driver will leave a ticket in your mailbox. This is to ensure that your order will be safely delivered.

AUSTRAILIA
We use DHL for shipping to Australia.
You will receive an email with a tracking number once your order is physically in the hands of CourierPost.
  • $18 up to 1kg
  • Free Shipping is available for Australia Shipping for the order over $100
  • Non-Trackable is cheaper and works without any problem
    most of the time but to ensure the order arrives safely,
    we would recommend Trackable Shipping option.

Delivery to PO Box or Private Bag

DHL will ship to PO Box or Private Bag.

How long does DHL Shipping to Australia take?

Depending on location 2-5 business days. It generally takes only 2-3 days. Public holidays and other seasonal demands may alter delivery times

Is this Signature Required Shipping?

Signature required is a default for all AUS orders. A signature must be obtained by the driver and you will need to ensure someone is available to receive the package. If no one is at home, the driver will leave a ticket in your mailbox. This is to ensure that your order will be safely delivered.

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